Identifying and accurately mapping the costs of field service is much easier with Handyman

Handyman can provide the foundation for a process of continuous improvement by revealing the true cost of providing mobile field services by analysing:

Cost Per Incident or Cost Per Device

  • Field service cost per incident or per device
  • Support desk cost per incident or per device
  • Other costs

Frequency of Incidents

  • Cost per field service worker per day
  • Number of field service visits per day
  • Field service incidents per device
  • Support desk incidents per device
  • Contacts per support desk worker per day
  • Cost per support desk worker per day

Incidents analysed by Type

  • Total number of incidents per device, by Type
  • Incidents resolved per day
  • Incidents not resolved per day
  • Field service incidents per device, by incident Type
  • Support desk incidents per device, by incident Type

Read more about:

Workflow benefits
Handyman leverages best practices to standardize tasks

Quality & Growth benefits
Handyman helps your organization to deliver consistent service levels, every time

Customer Satisfaction benefits
Handyman can help drive repeat business and influence customers perception of a brand

Linking Cost Reduction strategies to Key Performance Indicators for the business as a whole

Cost reduction can be defined in a number of ways in the mobile field service space.

Increased service technician productivity:

  • A technician on site can access (and update) all aspects of a customers account information, leading to a more pro active approach
  • Better planning, scheduling and forecasting ensures the best use of time and resources by structuring key tasks and processes
  • Handyman can be learnt by anyone in a few minutes, and is easy to use. No operation for the mobile worker should take more than 10 seconds to complete.
  • Repeat visits due to missing parts or service errors can be minimised
  • New technicians can be trained more quickly due to standardized approaches to tasks, as well as ability to access all necessary information on site.
  • Technicians can query customer contracts or SLAs
  • Integration with Smartphone or PDA functions such as built-in camera enables better on site documentation, or access to GPS systems to ensure stress free navigation to customer site

Improved parts and inventory management

  • Technicians have access to real time inventory information and the ability to order parts in real time from the PDA or Smartphone
  • Better overviews of inventory and when re-orders need to take place,. Ability to manage cost efficiencies through "just in time" approaches to stock management
  • Set automatic alerts when inventory levels reach certain levels
  • Access to 3rd party supplier price lists

Optimizing service delivery

  • Customer enquiries can be logged centrally, and pushed to mobile field service workers
  • Individual contractual details are stored on the PDA, ensuring appropriate service levels.
  • Extra information can be made available for searching via the PDA
  • The customer can verify the work, sign off an order or sign for acceptance of a delivery
  • Work schedules can be updated immediately following agreement with a customer
  • Automatic reminders can assist job completion, and boost quality levels
  • After leaving the site, invoices can be immediately raised from the PDAs output, so improving cash flow
  • Invoices can automatically carry correct discounts and pricing data, so reducing errors and improving customer satisfaction
  • Parts and product lists are continuously updated, so better management of inventory